Digital Delivery App - Sell Downloads with Utter Simplicity

Help & Support - Frequently Asked Questions (FAQ)

General
Your Account
Payments
Affiliates
Referrals

General

What is Digital Delivery App? Why do you need it?

Digital Delivery App provide digital delivery for files, tangible goods and services you wish to sell. It communicates with payment gateways (such as PayPal and Google Wallet) or online stores (such as Shopify and Clickbank) to ensure that orders are only completed once the buyer has paid for their product and you have received the funds. Most people use a digital delivery service as the effort and complication involved in integrating with a payment gateway is high. Additionally for digitally delivered sales, a series of measures must be taken to ensure that the files are stored securely and only released to buyers for a certain period of time after purchase. Digital Delivery App takes away this pain and does it in a way that requires zero management from you.

Do I need to install anything on my servers?

No Digital Delivery App runs on our servers and all you need to do is add some button code to your site that directs people to our servers when they want to buy something. See Once I've created a Product or Package I'm taken to a button code page. What is this? for details on the code you will need to add to your site.

Why do I need a payment gateway account as well?

In the grand scheme of buying a goods online there are two independent parts. Firstly taking and processing the payment, making sure there's no fraud, and ensuring the funds reach the correct account. This is the role taken by the payment gateway - for example PayPal or Stripe - and has various legal and regulatory conditions to satisfy in each country it operates in. The second part is the setting up of the payment details based on the product bought, communicating with the payment gateway to track whether payment has cleared and then releasing the goods to the buyer once it has (as well as making sure other non-buyers cannot access them). The second part is what Digital Delivery App provides at a basic level - we provide many features on top to help reduce daily management, decrease copyright infringement and speed up the time to which you get a new product to market.

Can I accept debit/credit cards rather than using PayPal or Google Wallet?

We offer native debit/credit card processing through Stripe, PayMill, Authorize.net (US only) and SagePay (UK only). After evaluating many payment gateways we found these two to be the best in terms of ease of use and pricing. Digital Delivery App integrates directly in with these so buyers are redirected straight to download once payment by card is complete. More on the flow can be seen in our knowledge base article on the buyers experience. It should be noted that both Google Wallet and PayPal offer the ability to pay without an account although in both cases the option is hidden away to try and discourage people from using it.

Can it be used you with an online store such as Shopify?

Yes, Digital Delivery App currently integrates in with Shopify. This allows merchants with more complex selling needs to use a fully featured online store but still sell digital products.

What kind of items can I sell?

You can sell any type of digital goods, tangible goods or services you like so long as it is legal in the United States. For digital goods, we impose no restrictions on the what file types you can or cannot sell. If you are selling a text based product (eg e-book) we recommend distributing in PDF format as it will allow you to use our PDF stamping feature to reduce copyright infringement. See What is PDF Stamping? How do you turn it on?) for more details.

How does it work / What does the buyer experience?

Your customer can click Instant Buy buttons or use a shopping cart to select the product/packages they would like to purchase. Which method the customer will use will depend on how you have chosen to setup the selling on your site (see What's the difference between Instant Buy and a Cart?). From here we determine the price of the sale and a few other bits before forwarding them to the PayPal or Google Wallet page. Here the buyer pays and are then redirect to our site. Back on our site they will be shown a waiting screen until we receive payment confirmation from the gateway that their payment has cleared. Behind the scenes our servers are talking to PayPal/Google Wallet and storing the details of the transaction, making sure no fraud is taking place and when everything has been approved, preparing the files for download. Once everything is ready the buyer is taken to the download page if there are digital goods or shown an order complete screen if there are tangible goods or services. The buyer is sent an order confirmation email which has the download location for digital delivered files, and information about the good or service delivery for non-digital sales..

You can read a more detailed description and see screenshots of the customers experience in our knowledge base article on the buyers experience

What browsers do you support?

For merchants we support Google Chrome, Firefox 2+, Safari 3+ and Internet Explorer 7+. Other browsers may work but are not guaranteed. For people buying goods the level of browser we support is much lower - Internet Explorer 6+, and all versions of Firefox, Safari and Google Chrome. This covers all major browsers released in the last 9 years so you can be assured whatever your customers are using they can buy digital goods through us.

Your Account

What's there difference between a digital, software, tangible, service and self hosted product?

A digital product is a file that is downloadable by the buyer once payment is complete. Software is the same as a digital product except it includes a license. A tangible product is a physical item that must be shipped to the buyer. A service is a something that is provided to the buyer that doesn't fall into the other categories (typically this is project work or consultancy). A self hosted products product is one where the downloadable file is not hosted by Digital Delivery App (you provide a url).

How long does it take for buyers to receive digital goods?

The exact amount of time depends on how busy the gateway is, the size of the files and whether PDF stamping has been turned on. Payment is normally authorised and the file prepared in under 10s but occasionally it can take longer, especially when the customer is seen to have a 'risky' profile by the payment gateway.

How can I limit the number of tangible products available?

Tangible products have an optional sales limit which will limit the number of times a product can be sold. Once the limit is reached the product can no longer be bought and buyers attempting to purchase the item will receive an error message. The sales limit number can be increased at any time to allow sales to continue again though.

How will I know to dispatch a tangible order or start a service?

For a tangible good you're sent an email with the address to send the product to once the order completes. For a service you are sent an email with contact details to arrange the carrying out of the service.

How will the buyer know a tangible good has been dispatched?

When you have sent a product out for delivery you can mark it as dispatched which will send the buyer an email confirming the delivery is on its way. You can add an optional note to this email which is useful for containing any parcel tracking information.

How do I set shipping costs for tangible goods?

Shipping costs can be set at the gateway level. This cost will only added to orders that include tangible goods.

What's the difference between a product and a package?

A product is a single item which you wish to sell. Often people like to combine several products into a bundle and offer a discounted price if the buyer wishes to buy them all. This is a package and we allow you to do this by choosing as many products as you want to form the package and then setting a different price for it.

Can I sell any file type?

Yes, there are no restrictions on file types you can sell.

I'm having problems uploading files, can you help?

The issues you may be running into may be a result of our advanced uploader which, although offers a smoother upload experience, requires Adobe Flash. You can use the more standard uploader by click the basic uploader link below the upload box. If you are still experiencing issues then please contact support on support@digitaldeliveryapp.com

Can I host my own files?

Yes, it is possible to host your own files. Please be aware that you must handle your own expiry of downloads if you do this so it is only recommended for technical customers who can implement such mechanisms. Details on how to expire externally hosted files can be found in the product knowledge base article

Can I add an additional field to store meta data about my products?

Yes this it is possible to add a meta data field for each product, package and subscription you have. It it not shown to the buyer but is available in the order pages and CSV download, making it ideal to use for any internal tracking purposes. Please contact support with your required field name to enable this.

What methods can I use to issue license keys for software?

There are three options for issuing license codes - 1) you can upload a list of license keys 2) we can create a random 16 digit license key for you 3) we can send a request to a URL in which we include the buyers name, email, order id and product id so you can generate a license key dynamically.

What is PDF Stamping? How do you turn it on?

PDF stamping adds a line of text in the footer of each page with details of who bought the product. The exact contents and styling can be customised to match your product. Should the buyer then decided to distribute the product to others then this information would be transmitted along with it. As such, this discourages people from distributing the product as it is easy to trace the originator.

When uploading a PDF document a new checkbox will occur to turn on/off PDF stamping. This can be altered at any time. If using the basic uploader you will need to edit the product once it is created to change the PDF stamping setting.

Once I've created a Product or Package I'm taken to a button code page. What is this?

Once you've created a Product or Package you are taken to a page which gives you some computer code. This should be added to your website so when customers buy a product they come via our servers. We need this to happen so we can track their payment and release the file to them once payment has cleared. If customers are sent straight to PayPal or Google Wallet we don't know if their payment is complete and therefore can't release your product to them. If you are not technical it is best to copy this code and send it to your web developer who will be able to integrate it into your site for you.

What's the difference between Instant Buy and a Cart?

Instant Buy takes the customer straight to the payment page where they pay for, and receive, only that item. The shopping cart allows the customer to buy several products and/or packages at once. The cart is a similar process to that you'll find on a normal e-commerce site and whilst advantageous in it allows customers to buy several items at once, does involve the extra steps of using a shopping cart and clicking the checkout button. There is no correct answer on which solution to use although as a guide sites with fewer products tend to have Instant Buy buttons whereas sites with lots of products tend to use shopping carts.

What's the recover order option?

The recover order link is a page you can direct your customers to if they've lost their download url. This is especially useful if you send out updates but do not use our inbuilt mechanism for this. To keep support queries to a minimum we recommend you have this somewhere public rather than email customers back with the link . Otherwise you might as well have looked up their order url in your admin area and emailed them back with that instead.

Can I use multiple gateways?

Yes on the Payment Gateway configuration page you can configure multiple gateways and choose a default. The default is the gateway that will be used on the Instant Buy buttons and on the cart Checkout button. For any additional gateways extra buttons will occur under the normal checkout button on the cart offering a different checkout route. To use additional gateways on Instant Buy you can append an optional gateway=X parameter to the purchase URL where X can be PayPal, GoogleCheckout, SagePay, Authorize.net, PayMill or Stripe. This allows you to add the logic on your site that lets the buyer choose the gateway.

Additionally you can configure stores such as Shopify and Clickbank.

What's a subscription?

A subscription allows you to charge a monthly fee for access to all, or a subset of, your products. You can choose the time period to charge over, limit to a number of transactions and even include an optional trial. See the subscription knowledge base article for full details.

Why can't I sell a subscription in a cart?

Due to a restriction imposed on us by the payment gateways, we are unable to offer subscriptions in cart mode. All subscriptions must therefore be sold via Instant Buy buttons.

How do I, or the buyer, cancel subscriptions?

You can cancel a subscription by logging into the payment gateway and finding the recurring payment. You can then click cancel and the subscription will be cancelled in line with the termination rules outlined in the subscription knowledge base article.

The buyer can cancel their subscription using the same approach. We provide an unsubscribe link on the subscription button page which redirects buyers to the appropriate page on PayPal/Google Wallet to cancel their subscription. As it may not be 100% obvious why they've been redirect to the payment gateway (especially if they're not logged in as they will end up at the login page) we recommend you inform the buyer of the unsubscribe process before redirecting them.

Can I use Digital Delivery App to charge for a mailing list subscription?

Yes, you can do this by configuring a mailing list and turning on the "Unsubscribe from mailing list on cancel" option on the subscription (found in the overrides section). This will remove subscribers from your list once they stop paying. Note: If a subscription has a fixed number of payments and they are all made by the buyer then they will not be removed from the mailing list when the subscription completes.

Can I offer my customers discount codes?

Yes, but you can only use these with the Cart option, not Instant Buy. See the Discount Code Knowledge Base article for more information.

How do I test delivery is working properly?

You can test your setup is working correctly by either doing an order yourself and then refunding yourself once you're happy with the test worked, or by issuing yourself with a free order (see next question). In the case of the former on accounted payment services such as PayPal and Google Wallet you will need to use the pay without account option as they will now allow you to pay yourself.

Can I issue free orders?

Yes, free orders can be issued by either setting the price of a product/package to zero, offering a 100% discount code or clicking the "Issue Free Order" link when editing a product/package. The later allows you to enter the name and email address of any person to issue a download to.

How do I track orders my customers make?

We have an orders section of the site that lets you see all the orders received and the state they are in. Additionally we have a weekly sales summary email that you will receive and a monthly total that can also go straight to your accountant should you so wish.

How do I upload large files? Do you offer FTP?

You can upload files up to 1GB in size when creating a product or even much larger files if you have a modern browsers and use the basic uploader. However large files are often better uploaded via FTP. Contact Support if you wish would like to upload via FTP and we'll enable an account for you.

Can I send updated files to existing customers?

Yes, you can do this for free. When replacing a file within a Product you will be offered the opportunity to send the updated file to existing customers. If you choose to send the update, existing customers will be notified via email that a new version is available. Note - update emails are not sent instantly and the sending is typically spaced over several hours.

What are the weekly/monthly sales reports? How do I turn them on/off?

Each week we send a summary email of sales to your email account. This is on by default and saves you from having to login to the site each week and check the stats yourself. We also have a monthly report suitable for accounting purposes which is switched off by default. This is ideal for sending straight to your accountant although you can be copied on it as well if you prefer summary information by month. All reports can be managed under the account section when you are logged in.

Can I alter the currency my account operates in?

Yes we currently support US Dollars, Euros, British Pounds, Swiss Francs, Swedish Krona, Norwegian Krone, Danish Krone, Polish Złoty, Russian Ruble, Israeli Shekel, Canadian Dollars, Australian Dollars, New Zealand Dollars, South African Rand, Brazilian Real, Chilean Peso, Mexican Peso, Japanese Yen, Chinese Renminbi Yuan, Indian Rupee, Pakistani Rupee, Hong Kong Dollar, Singapore Dollar, Thai Baht, Taiwan Dollar and South Korean Won. Please contact support at support@digitaldeliveryapp.com if you would like additional currency support.

Can I limit the number of download attempts or how long the downloads are valid for?

Downloads can be restricted to a number of download attempts (for example 3 download attempts), a period of time (for example 2 weeks once payment clears), both (for example a maximum of 3 download attempts over the next 2 weeks), or neither (unlimited downloads forever).

Can I customise the order emails?

Yes the emails sent when an item is bought can be customised.

Can I change the from name in emails?

Yes the name emails come from can be changed so it appears to come from your site. We cannot alter the actual email address due to spam reasons, however you can provide your own order emails if you can meet our technical terms and conditions on how to do this (see next question).

Can I send HTML emails?

Yes you can send HTML email. We highly recommend you refer campaign monitor's guide to HTML emails before designing your emails as not all HTML tags are supported by all email clients.

Can I send order emails from my own domain?

This is possible although there are some additional terms and conditions around the functionality so it is not enabled by default. Please contact support at support@digitaldeliveryapp.com if you would like to do this.

What if I need to re-issue a download?

If the download period is still valid you can re-issue the order email. If the download period has elapsed you can add more download time and/or download attempts.

Can I get Google Analytics data on sales?

Yes. You can add your google analytics code to our purchase and download pages so you can get data on how many people complete purchases. See the Google Analytics Knowledge Base article for more information.

Can I market to people who buy my products?

If you wish to market to people who purchase your products then you must make it clear on your site that you intend to this. Additionally Google Wallet allows people to opt out of mailing lists and you must honor this if they do so (we store this information on each order for you).

Do you integrate with Mailing List software?

Yes we currently integrate with Campaign Monitor, MailChimp and AWeber. This automates the process of adding the email address of a buyer of your product to your mailing list.

Do you integrate with service X?

We integrate with the most popular payment gateways, stores, mailing list software and extras such as Google Analytics. However there are occasions when people request services we don't natively integrate with. In such situations it is sometimes possible to use our Web Hooks feature. For more information see the web hooks knowledge base article or contact support

Do you offer an API for deeper integration?

Yes we do. Full details on our API can be found in the API documentation pages For more advanced integrations you can even tag the orders when they start on your site with a unique reference. This can then be used to link some criteria from your site (eg user identifier) with orders.

Do you offer Web Hooks as well?

Yes we do. Full details can be found in the web hooks knowledge base article

There isn't a plan that matches my needs very closely - do you offer custom plans?

Yes. If the product or storage limits are too restrictive then please contact support who will be able to give you a monthly cost for your particular requirements. Please include the number of products, storage amount required and expected monthly sales (ie bandwidth requirements) in your email.

When and how am I billed?

Monthly fees are paid via debit/credit card (Visa, Mastercard or AMEX) or a PayPal subscription. You are billed at the start of each month based on the plan you are currently on - for example if you're on the Plus plan you will be $15 each month.

Can I pay by bank transfer?

It may be possible to arrange payment by bank transfer if you're on a custom plan. Please contact support for details.

Can I use a different PayPal account to pay my monthly fee?

Yes, please contact support who can arrange this for you.

Can I have a separate billing contact?

Yes you can have a separate billing contact who will receive billing notifications and invoices rather than your account email. Please contact support with your billing details.

Can I upgrade/downgrade/quit at any time?

Absolutely - we hate ties in too. You can do this via the account section of the site when logged in.

Payments

Do I need a dedicated PayPal/Google Wallet account to use just with Digital Delivery App?

Although not required, having a separate account may be useful as it will help you keep personal and business transactions separate. With Google Wallet you cannot send money to friends/family so would only ever require one account.

If you plan to use your PayPal account with another service that requires an IPN listener then please contact support who can configure your account to work with multiple services.

Do you track how much the Payment Gateway charges me?

Yes, we track both the tax and gateway charges associated with a transaction. These are shown in the details page of every order.

Can you handle Sales Tax/VAT for me?

Digital Delivery App can handle tax in two ways. Firstly it can be defined at the gateway level. PayPal and Google Wallet allow you to do this in and we provide an equivalent mechanism for Stripe, PayMill, Authorize.net and SagePay users. The tax is added to the order total subject to the location of the buyer. For example if they are located in France and you add a 5% tax charge for French buyers then only french buyers will have to pay the 5% tax.

The second approach is to charge every buyer the same price and account the tax on the regions where you are due to pay tax. For example if your product is $20 and you pay 5% tax in France (but not elsewhere in the world) then your buyers are paying $20 unless they live in France in which case they are paying $19.05 in France (+ $0.95 tax). This allows you to charge all customers the same price but account any taxes you may be due.

Both types of tax are recorded in Digital Delivery App under the tax field. By default tax is not applied to any shipping charges although this default can be changed by contacting support. For Clickbank orders Clickbank automatically collects and pays the tax for you so this is not shown or reported in Digital Delivery App.

How are refunds handled?

If you wish to issue a refund then log into the payment gateway, find the correct transaction and click refund. For any type of refund (partial or complete) buyer access to the files will be immediately revoked and they will no longer be able to download the product. The order details page will also be update to reflect the change showing the remaining amounts (ie initial price subtract refund).

How are chargebacks handled?

Chargebacks are handled by the Payment Gateways and you should refer to their documentation. Once we receive notification of a chargeback we revoke access to the files and update the order details page.

Do you support PayPal micropayments?

Yes we support PayPal micropayments. Just enter your PayPal micropayment email address instead of your normal PayPal accont and you'll be charged the lower PayPal rates.

Why aren't my payments being automatically accepted by PayPal?

If you have opened your PayPal account in a currency different to that of which you are selling your goods in, then you need to turn on the PayPal option to either automatically accept payments in a different currency or add a second currency to your account. You can alter these settings under the Payment Receiving Preferences and Currency Balances links in the Profile section of PayPal. If you do not do this then files will not be released until you manually go in and accept the payments.

How do I setup Shopify integration?

Shopify integration can be enabled from Shopify by visiting their app store or through Digital Delivery App by clicking the Account tab and then navigating to Stores in the sidebar.

Why aren't my Shopify orders processing automatically?

This is most likely because you don't have automatic charging turned on in Shopify. To do this visit the Preferences -> Checkout & Payment page and look for the option "Automatically authorize and charge the buyer's credit card for the full amount of the order". Without this you must manually approve charging of each order and until you do this we don't release the download links (as you haven't been paid).

Can I have the download link on the Shopify Thank-you page or order confirmation email?

Yes. When setting up Shopify you will be taken to a page with instructions on how to configure Shopify so a download link is present on the Thank-you page and/or the order confirmation email. You can revisit that page here if you didn't configure it the first time.

My gateway doesn't seem to be working with Digital Delivery App - help!

We recommend reading our guides on setting up your gateway to integrate with Digital Delivery App. You can find the guide for PayPal here, the guide for Google Wallet here, the guide for Stripe here, the guide for PayMill here, the guide for Authorize.net here, the guide for SagePay here and the guide for Shopify here. If you are still struggling contact support and we'll be glad to help: support@digitaldeliveryapp.com

Affiliates

What are affiliates?

Affiliates are people who sell your product on your behalf and take a cut of the sale price for doing so. They're a great way to expand sales quickly as it requires little effort on your behalf and normally results in substantially increased sales.

How can I manage affiliates?

With Digital Delivery App you get two options. Firstly we have an inbuilt affiliate management system and secondly we integrate with Clickbank, the worlds largest affiliate marketplace. The next question looks at the relative advantages of each system, although there's no reason why both can't be used at the same time.

What are the advantages of using Digital Delivery App or Clickbank for affiliates?

Clickbank provides access to a marketplace of affiliates so there's no need to find your own affiliates. It also automatically pays your affiliates when a sale occurs. However Clickbank charges 7.5% plus $1 per transaction as well as a $50 account setup fee.

With Digital Delivery App you provide your own affiliates (although they signup themselves from a link we provide you with), which means you can control quality but does mean you have access to less affiliates than you would with a marketplace. The fees with Digital Delivery App are just the standard payment gateway fees so typically much less than half that of Clickbank and there are also no setup fees. Whilst we provide you with a file that can be uploaded to PayPal to pay your affiliates each month, you ultimately have to action the payment step yourself (although we do remind you).

How do I setup affiliate management?

There is an affiliate option on the sidebar under the Account tab which lets you configure global affiliate options. Per product/package/subscription settings can then be made by editing the desired item and clicking the Affiliates link in the sidebar.

What is the cookie lifetime?

To track affiliate sales we set a cookie in the browser of the buyer when a site affiliate link is used. This cookie lasts a determined amount of time as configured under the Account Affiliates page (the "cookie lifetime"). Should the buyer purchase a product within this period of time then the affiliate will be credited their percentage of the sale. Should another affiliate use a site link to the same product or site, then the clock is reset with the new affiliates details and the old affiliate will longer receive commission for the sale. If a sale occurs after the time period then the cookie will have expired and the affiliate will not be credited with their referral fee. Industry standards for the referral periods range from 1 month to 3 months although Digital Delivery App provides a greater range of options.

What is the cookie expiry?

The cookie that tracks referrals can either expire when the buyer makes a purchase or when the set cookie lifetime expires. For example if the cookie lifetime is set to 3 months and a buyer makes a purchase after 2 weeks with the cookie is set to expire on first sale, then the cookie will be deleted and further sales by the same buyer will not be awarded the affiliate commission. If the cookie expiry is set expire at the end of lifetime, then the buyer will receive commission for all further purchases made by the buyer for to the full 3 months.

What is the affiliate pay delay time?

As you pay the affiliates direct, a delay time can be introduced to stop refund requests after an affiliate has already been paid for referring the order. This period of time should be set to any refund guarantee timeframe you offer on your site. For example, if you offer a 30 day money back guarantee, then this should be set to one month to ensure affiliates are only paid after one month (the point at which a refunds can no longer occur). As affiliates payout reports are generated on the 1st of each month, a one month delay would mean some affiliates are paid a month later whereas one referring at the start of the previous month are paid nearly two months later.

Although affiliates can be paid early than any guarantee timeframe you offer, it is not recommended as offering refunds after an affiliate has been paid will result in a loss for that order. In such cases we will track this for you and adjust the next payment to the affiliate but there is no guarantee they will refer more sales.

What is the difference between site and direct links?

There are two types of affiliate links - ones for your website and one for your products. Site links are used by an affiliate to redirect the buyer to the site where you are selling digital goods. The link bounces via our server so we can set a cookie and award affiliate commission to all purchases made on the site by the buyer. The advantages of this approach is all your products are available for affiliate sales in one place. However if the affiliate uses a direct link to your site we are unable to track affiliate sales unless they have been previously referred by an affiliate site link.

Direct links go direct to the payment pages for a product so it looks as if the affiliate is actually selling the product themselves. No cookie is set using this method so the referral is only valid whilst the buyer is on the payment pages. The advantage of this option is it gives greater flexibility to the affiliate in how the product is marketed. On the flipside it does mean you lose control of how the product is marketed so we recommend you think over the pro and cons for your products before enabling this option.

Of course, there is nothing to stop you using a combination of the two of imposing your own terms and conditions on how direct links can be used.

Can I choose how much commission I pay affiliates?

Yes, you can choose on a per product basis, the referral percentage. This can also be overridden for certain affiliates.

Can I ban or offer greater referral rates to certain affiliates?

Yes, offering a different referral amount, or banning affiliates, can be managed from the Affiliate Members link under the Affiliates section on the Account tab.

How do I pay my affiliates?

At the start of each month we'll generate a PayPal MassPay file for the previous months affiliate referrals. This can then be uploaded to PayPal to pay all affiliates at once. Alternatively if you prefer to pay your affiliates via other means, we also provide a CSV of email address and amount owed.

What is Clickbank?

Clickbank offers an affiliate marketplace that connects product developers with affiliates. You can choose how much commission you pay and (optionally) who can market and sell your products. Affiliates then go out and sell your products in the wider world in exchange for their commission on each sale they make.

Do I have to list my products in the Clickbank marketplace?

No you can ask Clickbank to remove your product from the affiliate marketplace. This will mean you retain total control over who can market and sells your product. Currently this option is not exposed in the Clickbank interface and you must send a support request to ask Clickbank to do this. We are informed they plan to add the option to the control panel shortly though.

Are Clickbank orders handled like any other order?

Yes all Clickbank orders go through the standard Digital Delivery App flow. Buyers are directed to the download page and emailed once payment is complete. Note Clickbank collect the money for your sales and pay affiliates automatically, so you will have income from both Clickbank and your payment gateway each month (when using affiliates to sell your products as well as your conventional route).

Why do I need to specify a support email address?

Clickbank require you specify an email address for support issues that is shown on the download page. This is so buyers can contact you with any issues/if they are not happy etc. We allow you to choose a different email address from the one used for your Digital Delivery App account if you so wish.

Why must I price my products in US dollars ($) to work with Clickbank?

A restriction on the way we integrate with Clickbank means we can only get sale information in US dollars ($). We would like to remove this restriction in the future and are working with Clickbank to do so.

Do I have to make any changes to my purchase buttons?

No, you use the same purchase buttons and urls for normal sales as you do affiliate sales. We know whether you have enabled Clickbank integration for a product and redirect to that payment page accordingly.

How do I stop using Clickbank as a gateway for non-affiliate sales for my product X?

If you enable Clickbank integration for a given product all sales, whether introduced by an affiliate or not, go via the Clickbank gateway. As Clickbank charges 7.5% + $1 per transaction this is more expensive than the other gateways we support. It is therefore recommended that you send non-affiliate sales to your standard gateway which is explained in the knowledge base article on configuring clickbank

Referrals

What are referrals and how to they differ from affiliates?

Referrals is a scheme we offer to existing customers who introduce us to new customers. In exchange for this referral we pay a fee to the referrer (ie you). The affiliate scheme is when other people market your products for you and you pay them part the sale price for their work. The two terms are often used interchangeably on various sites but as we offer affiliates for increasing product sales, and referrals for growing our service, we've had to distinguish the two terms.

Can anyone signup for the referral scheme?

Yes anyone can signup. You do not even need to be a Digital Delivery App customer to refer others. Just signup for an account if you don't already have one (you won't be charged unless you start selling stuff) and navigate to the Account tab and then Referrals on the sub menu to get started. We also provide some marketing material to help your efforts in promoting our service - see the referral knowledge base article for the details.

How long does you referral period last?

The cookie we use to record who referred a customer lasts for 90 days. Should another referrer send the same user to our site then their cookie will replace yours and the 90 day period will begin again.

How much do you get paid for referring new customers?

You get paid the first months service fee for a new signup when you refer less than 50 people per month, meaning you can earn between $9 and $39 per signup. If you signup more than 50 in a month your referral rate doubles and you get the first two months service fees, meaning you can earn between $18 and $78 per signup. Note you are only paid your fee once the referral starts paying us our monthly fee.

How frequently do you get paid? Are there any minimum limits?

We pay every month on the 7th with no minimum limits for payouts.

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Payments

Affiliates

Referrals

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